Privacy Policy

Epic Veteran Mobility LLC ("EVM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit epicveteranmobilitytn.com or contact us to inquire about our services.

1. Information We Collect

We collect information you voluntarily provide when you fill out our contact form, including:

• First and last name
• Phone number
• Email address
• Street address, city, state, and ZIP code (used to confirm you are within our service area)
• Your primary fitness or mobility interest
• Any additional information you choose to share in the message field

We do not collect payment information, Social Security numbers, medical records, or other sensitive personal data through this website.

2. How We Use Your Information

• Respond to your inquiry and schedule a free in-home consultation
• Communicate with you about our services
• Send appointment reminders and follow-up messages
• Improve our services based on your feedback

3. Text Messaging (SMS) Communications

If you provide your phone number and opt in to SMS communications, Epic Veteran Mobility LLC may send you non-marketing text messages related to appointment scheduling, appointment reminders, and intake follow-up.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance or contact april@epicveteranmobility.com.

For full details see our Text Messaging Terms.

4. Text Messaging Terms

By checking the SMS consent box on our contact form or our online client intake form, you agree to receive non-marketing text messages from Epic Veteran Mobility LLC regarding appointment scheduling, appointment reminders, and intake follow-up. Consent is not a condition of purchase.

• Who sends messages: Epic Veteran Mobility LLC via Twilio, Inc.
• Message types: Appointment confirmations, reminders, consultation scheduling. No promotional messages.
• Message frequency: Varies based on your appointment schedule.
• Cost: Message and data rates may apply.
• Opt-out: Reply STOP at any time.
• Help: Reply HELP or email april@epicveteranmobility.com.
• Data sharing: We do not sell or share your phone number to any third party for marketing purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We use GoHighLevel for CRM and Twilio for messaging. Both are contractually obligated to protect your data.

6. Data Security

We implement reasonable safeguards to protect your personal information. No method of electronic transmission is completely secure and we cannot guarantee absolute security.

7. Your Rights

You may request access, correction, or deletion of your personal information at any time by contacting april@epicveteranmobility.com. You may opt out of SMS at any time by replying STOP.

8. Children Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

9. Contact Us

Epic Veteran Mobility LLC
Murfreesboro, Tennessee 37130
Text: (629) 288-1935
Email: april@epicveteranmobility.com
Website: www.epicveteranmobilitytn.com